Customer Support & Consultation Services

1. What kind of support does ShapeDiver offer?

Depending on your plan, ShapeDiver offers forum support, email support, video support, and private (paid) consultation services. Please use the comparison table on our pricing page to learn more.

2. What is the typical response time for customer support queries?

We aim to respond to customer support queries within 1 to 2 business days.

3. How can I talk to a technical team member?

Any user can join our Community Standups every Tuesday. Additionally, clients can book Onboarding Sessions whenever they’re available. For more information, visit the Community section of your ShapeDiver account (you must be logged in).

4. Do you offer 24/7 customer support or premium support options?

Yes, we offer premium support for Enterprise clients.

5. What are Community Catchups?

Every week, members of our team hold open meetings for all ShapeDiver users. We troubleshoot any issues you might have, discuss new and upcoming features, and listen to your feedback.

6. What are Onboarding Sessions?

Onboarding Sessions are personalized meetings led by our CTO or other technical team members to help new users get started with ShapeDiver.

7. Does ShapeDiver offer custom development services for specific project needs?

Yes, we offer custom development services tailored to your project requirements. Please visit our Professional Services page to learn more.

8. What is the Specification Stage?

It’s the process we follow to determine a project’s complexity. Its goal is to create a written document with the project’s milestones, timeline, and fixed costs. Please visit the Specification Stage page for more information.

9. Do you offer custom training sessions or workshops for teams?

Yes, we provide custom training sessions and workshops for teams. Please visit our Professional Services page to learn more.

10. Can ShapeDiver assist with migrating existing projects or models to their platform?

Yes, we can help you migrate your projects to ShapeDiver. Please visit our Professional Services page to learn more.

11. Are there certification programs available for mastering ShapeDiver?

Yes, we offer Partner programs. To learn more, please contact our sales team via the contact request button on our website.