Performance & Scalability

1. How does ShapeDiver handle heavy computational loads?

ShapeDiver uses scalable cloud infrastructure to efficiently manage heavy computational loads.

2. Is ShapeDiver scalable to accommodate increased user traffic or model complexity?

Yes, ShapeDiver is designed to scale with your needs, handling increased user traffic and complex models.

3. What uptime guarantees or Service Level Agreements does ShapeDiver provide?

All users of our basic plans use shared ShapeDiver infrastructure, on which we offer our services on a best-effort basis. For Enterprise plans, which are provided on dedicated ShapeDiver infrastructure, we offer service-level agreements that include uptime guarantees. These depend on the individual requirements of our customers.

4. How does ShapeDiver handle updates and maintenance, and will there be any downtime?

ShapeDiver’s system architecture has been designed to offer redundancy in all components. We use continuous deployment to update and maintain our systems without interruption, ensuring continuous availability. Should an update or maintenance action require an interruption of the service, they are scheduled to minimize downtime. You can read more about our backend systems here.  

5. Does ShapeDiver provide tools for monitoring the performance and usage statistics of embedded models?

Yes, ShapeDiver provides analytics tools to monitor the performance and usage statistics of your models. They are accessible through the Analytics section of your ShapeDiver account.